Refund policy

​Thank you for choosing Blaek! We are dedicated to providing you with high-quality hijabs and excellent customer service. Please review our return and exchange policy below to ensure a smooth process if you need to exchange.

 

1. Exchanges

​Eligibility :

All sales are final, we do not offer any kind of return and Refund, We are only providing exchange on the products. You may exchange items within 5 days of receiving your order if:

• The hijab is damaged.

• The color of the hijab does not match your expectations. 

​Conditions for Exchanges:

To be eligible for an exchange, the hijab must be in its original condition, unused, and with all original packaging and tags intact.

Non-Eligible Items:

Items not eligible for exchange include:

• Hijabs that have been worn or altered.

• Sale items or clearance products.​

​​Exchange Process :

1. Contact our customer service team at  +91 9995436677 / +91 9037487485 (Whatsapp or Call) within 5 days of receiving your order.

2. Provide your order number and a description of the issue (damage or color mismatch).

3. We will guide you through the exchange process and provide you with instructions on how to return the item.​

Shipping Costs :

You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of the hijab.

 

2. Damaged or Incorrect Items

​Report Issues:

If you receive a hijab that is damaged or does not match the color you ordered, please contact us within 5 days of receiving your order. We will arrange for an exchange once we verify the issue.

 

3. Contact Us

For any questions or concerns about our exchange policy, please reach out to our customer service team at

Email : blaekbrillo@gmaail.com

Phone : +91 9995436677 / +91 9037487485

Thank you for shopping with Blaek. We appreciate your business and look forward to serving you!